Technology is continuously advancing, so many business owners find themselves frustrated trying to keep up. Their customers are growing annoyed, too: as consumers, they have expectations of the establishments they purchase from, and those expectations include convenience and accessibility. If you are a business owner sporting outdated tools, you are losing an opportunity to connect with customers. Technology does not have to drain your bank account, though. As Ramon Ray says in his book Technology Resources for Growing Businesses: “Most of the time it’s not technology first and foremost that a business needs to improve. It’s a business process. For…

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