Digital Darwinism: the evolution of technology and its impact on markets and society. I’m sure you’ve heard it before:  Happy employees mean happy customers. But what happens when customers and employees evolve to a point where executives lose sight of who they are, what they value and what they want? That’s exactly what’s happening in this era of digital Darwinism. Technology and society are evolving. Customer and employee behaviors, norms and values too are evolving. What’s not advancing in parallel are organizational investments, whether they be in operational, product and service innovation to get in front of, or keep up…

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