“It worked in staging!” says the dev team. And the ops team replies: “it must be a code issue.” Developers and ops people sometimes have different perspectives on why a deployment went wrong. Was it the code? Or the infrastructure? In the end, it’s the user that suffers, and that user doesn’t care about why your product was broken. They just want it to work, so they can do their work. It really did work in staging Everyone on the team wants to get things right the first time, deploying a quality product with every feature release. That’s why development…

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