Ask the average person to name the biggest tech companies in the world and a few names roll out effortlessly. From Iowa to Istanbul, everyone knows Apple, Microsoft, and Facebook; Cisco, IBM, and Adobe. While the name Salesforce may not pack the immediate name recognition of its flashier competitors, the customer service titan still sits comfortably among the Top 20 global tech powerhouses, according to Global Data. That’s because Salesforce has risen to become the unquestioned leader in creating automated customer service systems that work for both company and customer. Top Salesforce practitioners aim to become a Salesforce Trailblazer, a…

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